Warranty And Repairs - Denali ™ - Handcrafted Bags, Accessories And Leather Goods

Warranty & Repairs

A Lifetime Promise

Our confidence in our products is absolute. We personally select the finest raw materials and assemble them with some of the most experienced hands in Indonesia

This lets us make our customers a promise – we will take care of any repair work your Denali bag might need for as long as you have it

Is my denali bag covered under warranty?

Our products are covered by a limited lifetime warranty from the day they were bought, when used under normal conditions and for the purpose intended. This warranty covers faults in materials and workmanship , but it doesn’t apply if damage is caused by unreasonable use or neglect We highly recommend not to over stuff your Denali bag or put things in there that don’t belong, as things can stretch out of shape and put undue stress on the stitching and other materials

What does my warranty cover?

This warranty covers faults in materials and workmanship and doesn’t apply if damage is caused by unreasonable use or neglect

How do i redeem my warranty ?

We provide repairs of any kind , with no proof of purchase required.

Please simply email us on customer@weardenali.com with a description and pictures of the issue and we’ll be in touch with next steps.

What does "limited lifetime warranty" mean ?

We provide repairs of any kind , with no proof of purchase required.

Please simply email us on customer@weardenali.com with a description and pictures of the issue and we’ll be in touch with next steps.

Will i be charged?

SERVICE CHARGES

We offer free repairs on services provided the item meets our criteria. Even if there has been an issue caused by misuse vs a manufacturing defect we can offer a paid repair service at reasonable cost.

SHIPPING CHARGES

Any items which undergoes repair does not include costs associated with sending it to our workshop and back to you post repair. However , these charges can be discussed in person to work on the most cost effective solution possible.

Are items purchased from retailers eligible for warranty?

Don’t worry, your goods are still covered under this promise. Please contact us directly to us as opposed to contacting the retailer and we’ll resolve the issue.

Questions ?

Didn’t find an answer to your question ? You may contact us through our contact page. Our team would be happy to assist you